Robert Moore of 321 Studios and Protect Fair Use.org just called my cell phone. Or a recorded message of him did, asking me to call Amy Pascal at "Columbia" (which is now evidently Sony), at 310-244-4000, to tell her I wanted her to supported my fair use right to backup copies of my DVD's. I'm a buyer of 321's DVDxCopy so I suppose that's how they have the number.
I have tons of DVD's and there must be a bunch from Columbia, so while it's sort of strange that Moore is calling people this way, I decided to give it a try.
Well, Amy's assistant was most accomodating. I said, "Hi, I'm assuming I can't talk to Amy Pasqual, but I'm calling..." and he said, "about 321 Studios. Got it. Thanks." Click.
Ohh. What great customer service. Makes me want to run right out to buy ten more DVD's from Columbia. Thanks for not taking my name and deluding me into thinking that you actually care about what your customers think. This way, we've all got it straight.Posted by Mary Hodder at March 02, 2004 04:35 PM