About Shilanda Woolridge

Contact Shilanda Woolridge

Education:

University of California, Berkeley, Graduate School of Journalism MJ expected May 2010

Work Experience:

Desktop Tech Consultant, Liberal Arts ITS On Site Support, University of Texas at Austin, August 2003 – July 2008 Provided desktop computer technical support and consulting for faculty, staff, and grad students in Liberal Arts departments. Supported web development, software and hardware configuration issues. Performed regular maintenance of machines. Tackled OS and network troubleshooting and researched instructional technology solutions. Provided one on one computer training in diverse topics ranging from web publishing, e-mail clients, MS Office applications to Blackboard. Made recommendations for hardware and software purchases.

Web Master, ITS On Site Support, University of Texas at Austin, April 2002 – August 2005 Created and updated content for Texas Union website. Fixed back end infrastructure problems. Tools included PHP, HTML, and CSS. Maintained auxiliary content for InformalClasses.com. Acted as a liaison between Texas Union and ITS staff. Developed procedures for and provided support to content contributors. Wrote detailed documentation of web procedures.

Web Designer/Writer, ITS Communications Group, University of Texas at Austin, Sept. 2002 – April 2003 Contributed to team effort to maintain ITS website. Wrote ITS News articles and various documents for Information Technology Resource Central.

Lab Manager, Center for Instructional Technology, ITS On Site Support, University of Texas at Austin, July 1998 – September 2002, April 2003 – August 2004 Supervised part-time computer operations staff. Provided consulting and multimedia training to UT faculty, staff and students. Monitored and distributed software licenses for the facility. Served as a liaison between the CIT and ITS lab techs. Troubleshot and tracked hardware and software problems in the lab. Conducted training sessions for part-time ITS computer operations staff. Topics covered included: HTML, Dreamweaver, Fireworks, Flash, Sound Edit 16, Premiere, iMovie, Photoshop, QuarkXpress, PageMaker, MS Office, and web related multimedia development.

Skills:

• Language: Conversational Spanish

• Computer
  OS: Windows, Mac OS, UNIX
  Applications: Acrobat Professional, Apple Remote Desktop, Dreamweaver, Photoshop, MS Office suite, SoundSlides
  Cultivating skills in: CSS, Final Cut Pro, Flash, PHP, Soundtrack Pro, web accessibility